NovaChem > Policy

NovaChem Manual Policy

Within 14 days of delivery, you may return any item you purchase in new condition with original packaging for a full refund. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your return.

Should the NZ Novachem Agrichemical Manual arrive damaged please contact us via our contact link, to help us arrange a replacement on receipt of the damaged item.

We ship our goods using DX Couriers for New Zealand deliveries or NZ Post International Express for overseas deliveries. Should you feel that your goods do not arrive in good condition, please feel free to contact us at or call 03 329 6555. We are not responsible for loss or damage to goods that are delivered to an incorrect address. Purchases on-line are quoted for delivery in New Zealand only. Overseas subscribers can email us for a price for delivery to their specific country.

Any personal information that is provided by the user of this website is retained by the merchant for the purposes of contact and shipping only and will not be distributed to third parties.

Secure Payment
All Credit Card transactions are processed immediately with the bank. The payment page is hosted by the bank and secured with 128 bit encryption. The card details you enter are safe because it is not stored or cached by the merchant - but entered directly into the banking system. You will receive an instant confirmation of transaction approval or decline.

All transactions will be processed in NZ dollars

IMPORTANT NOTICE:  Sharing User IDs is a violation of the terms of service and can result in immediate deactivation. See the Novachem Website & Online Subscription terms.

This page is best viewed in an up-to-date web browser with stylesheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so. The latest version of Firefox, Safari, Google Chrome or Internet Explorer will work best if you're after a new browser.